In accordance with the following terms and conditions, Würth Zebra and Red Line hand tools are covered by a lifetime factory fault warranty. This warranty is only applicable to the person/business that originally purchased the product directly from Würth South Africa and is valid from the date of purchase granted that an invoice for the product in question is provided. Würth commit, with certain exceptions, to exchange or repair any product which, upon examination by Würth, is deemed to have flaws or defects in either the manufacturing process and/or input components/materials.
Both Zebra and Red Line ratchets will not be covered by the warranty. If a ratchet has a factory fault upon receiving the ratchet, the purchaser must contact Würth South Africa within 7 days of receiving the ratchet. If the purchaser contacts Würth South Africa after a period of 7 days of receiving the ratchet, the warranty will be rendered null and void.
This warranty will only cover tools that were bought from the 1st of January 2017.
This Warranty will not apply if:
(a) Damages arise from product abuse, misuse, improper application, accidental damage, lack of maintenance, general wear and tear or any repair attempted by someone other than an official Würth approved repairer.
(b) The product has not been used or maintained in accordance with the manufacturer’s instructions as provided with the product.
(c) The product is used in an application where it is not fit for purpose. This includes, but is not limited to observance of correct tensile strength ratings, suitable DIN/ISO standards, metric/imperial specifications, recommended tightening torques, or appropriate chemical product use.
(d) The product has been stored incorrectly. This includes, but is not limited to exposure to high or low temperatures, incorrect UV or other light, or excessive moisture as per the manufacturers’ recommendations or stipulations of the Safety Data Sheet (where applicable).
(e) All recommended preparation and/or treatment processes have not been carried out as per the manufacturer’s instructions.
(f) The product or packaging has been modified in such a way that renders any prior specification, rating or classification void. This includes, but is not limited to Dangerous Goods, Flammability ratings or Safe Transport classifications.
To claim this Warranty:
Any warranty claim is to be submitted in writing and accompanied by relevant invoice/s or proof of purchase. Please note the return of the product to a Würth Customer Service Consultant is mandatory for all warranty claims.