1. Warranty Period and Territorial Application

• 1.1 The warranty period is 12 (twelve) months from the original date of purchase, as indicated on a valid proof of purchase (invoice or receipt).
• 1.2 This warranty applies only to pneumatic tools purchased from Würth South Africa or its authorised resellers and used within the Republic of South Africa.
• 1.3 The warranty is granted to the original purchaser and is non transferable, unless required by applicable consumer law.
• 1.4 If a tool is replaced under this warranty, the original 12 month period continues; it does not restart unless Würth South Africa confirms otherwise in writing.
• 1.5 Demonstration units, samples, or pilot units may carry different terms if expressly stated in writing at the time of supply.

Plain language: 12 months from purchase, valid in South Africa for the original buyer. Replacement does not restart the clock.

2. Definitions

• “Manufacturing defect”: A fault directly caused by factory workmanship, incorrect assembly, or defective materials—not by misuse, environmental exposure, poor air quality, lack of lubrication, or wear.
• “Normal, intended use”: Operation per the user manual and specifications, within the rated air pressure (BAR/PSI) and air consumption (CFM/L/min), and with compliant air treatment and lubrication.
• “FRL”: A Filter Regulator Lubricator unit that filters contaminants, regulates air pressure, and supplies metered oil mist to the tool.
• “Running dry”: Operation without adequate oil lubrication (either from an inline lubricator or daily tool inlet oiling).
• “Over pressure”: Air pressure exceeding the tool’s rated maximum, measured at the tool inlet while flowing.
• “Wear items”: Components that naturally degrade in normal pneumatic operation (e.g., vanes, O rings, seals, springs, hammer anvils, gaskets, bearings, trigger valves).
• “DOA”: Dead on arrival—failure on first use out of the box.

3. Scope of Warranty Coverage (Manufacturing Defects Only)

3.1 This pneumatic warranty covers only manufacturing defects. The following are typical valid manufacturing defects (non exhaustive):

• Air motor defects:
• • Vanes incorrectly machined from factory.
  • Rotor imbalance due to material defect.
  • Early life failure without signs of running dry (no lubrication loss evidence).
• Valve & trigger assembly defects:
• • Sticking trigger valve from poor moulding.
  • Seal leakage caused by incorrect factory installation (not wear).
• Gear train / hammer mechanism defects:
• • Misaligned hammer cage.
  • Incorrect tolerances causing vibration from new.
  • Fractured internal components with no impact marks.
• Housing & component defects:
• • Casting defects (porosity), cracks without impact trauma.
  • Threading cut incorrectly at factory.
• Power related ancillaries (where applicable):
• • DOA air regulating components supplied with the tool (if included in the original kit).

3.2 Coverage applies only when all of the following are satisfied:

• Tool was operated within correct air pressure (regulated at the tool).
• Tool received lubrication daily (inline lubricator or daily inlet oiling per manual).
• Air supply was clean and dry (effective filtration and water removal).
• No signs of overload, rust, water, or dust contamination are present.

Plain language: Only true factory faults are covered. Dry running, wet/rusty air, over pressure, or contamination are not manufacturing defects.

4. Conditions Precedent to Warranty Validity

To maintain warranty validity, all of the following must be in place and demonstrable upon request (e.g., photos of the setup, maintenance logs, or site inspection notes):

• 4.1 Compressor Requirements
• • Functioning water drain valve; drain daily (manual or automatic).
  • Stable pressure supply; never exceed the tool’s rated BAR/PSI.
  • Correct capacity (CFM/L per min) for the tool(s) in use (considering simultaneous use).
• 4.2 Mandatory Air Treatment System (FRL Unit) — not optional
• • Filter (F): Removes condensate/particulates; maintained and drained/replaced as specified.
  • Regulator (R): Set to the tool’s rated pressure at the tool inlet under flow.
  • Lubricator (L): Correct pneumatic tool oil (not engine oil); adjust to achieve a light oil mist.
• 4.3 Airline Requirements
• • Hoses clean inside and free of debris/scale.
  • No excessive hose length that starves airflow.
  • No reducers that restrict air volume.
  • Leak free couplings; seals and clamps intact.
  • Appropriate hose ID for the tool’s consumption (as per the tool manual).
• 4.4 Tool level Use & Care
• • Daily lubrication: If no inline oiler, apply a few drops of pneumatic tool oil into the air inlet at the start of each shift and after extended use.
  • Correct accessories: Use discs, blades, burrs, sockets, etc., rated for the tool’s RPM and class; keep guards in place where applicable.
  • Cleanliness: Keep intake/exhaust ports clear; do not use tools in wet or corrosive environments.
  • No unauthorised opening/repair: Do not disassemble—breaking seals voids warranty.
  • Return completeness: Return the complete tool with proof of purchase and all accessories for assessment.
  • Serial integrity: Serial labels and identifiers must be intact and legible.

Plain language: FRL is mandatory; compressor must be drained; correct pressure, clean/dry air, and daily oiling are essential. Return the tool complete with proof.

5. Exclusions – What Is Not Covered

The following are automatic reasons for rejection (non exhaustive):

• 5.1 Lack of Lubrication (Running Dry)
• • Vanes worn/broken, rotor/cylinder scoring, burnt smell from dry operation.
• 5.2 Water / Moisture Contamination (e.g., no water trap or infrequent compressor draining)
• • Rust on internal parts, moisture inside housings, corrosion on vanes, rotor, hammer mechanism.
• 5.3 Excessive Air Pressure (Over pressure)
• • Cracked housings, blown seals, hammer damage, premature bearing wear.
• 5.4 Incorrect Air Delivery Setup
• • Unfiltered air direct from compressor, no inline oiler, airline contamination from old pipes.
• 5.5 Wear and Tear Components
• • Vanes, O rings, seals, springs, hammer anvils, gaskets, bearings, trigger valves, etc.
• 5.6 Physical or Accidental Damage
• • Dropped tools, visible impact marks, bent anvils, thread damage from over tightening couplers.
• 5.7 Unauthorised Repairs / Opening the Tool
• • Once opened, warranty is void (non Würth disassembly, broken tamper seals).
• 5.8 Misuse / Incorrect Application
• • Forcing the tool, side loading, using incorrect discs/burrs/sockets, poor hose/cable handling, removal of safety guards.

Plain language: Dry running, wet/dirty air, over pressure, wrong setup, wear parts, impact damage, opening the tool, or misuse are not covered.

6. Warranty Remedies

• 6.1 If a claim is approved, Würth South Africa will, at its discretion: repair the tool or replace it with the same or equivalent model.
• 6.2 Refunds are not provided under this contractual warranty unless required by law (e.g., where repair or replacement is not feasible within a reasonable time under the CPA).
• 6.3 Repairs/replacements may use new or service exchange/refurbished parts that meet original specifications.
• 6.4 The remedy is limited to the tool itself; no coverage for ancillary or consequential losses (downtime, loss of production, travel, etc.).
• 6.5 Repaired/replaced items continue under the original 12 month period (see 1.4).

Plain language: If covered, we repair or replace. No cash refunds unless the law requires. No compensation for indirect losses.

7. Warranty Claim Process

• 7.1 Initiation: Contact your nearest Würth South Africa branch or authorised service centre.
• 7.2 Documentation: Provide proof of purchase, tool serial number, and a fault description, including details of the air setup (compressor, FRL, hose ID/length).
• 7.3 Return condition: Return the complete tool, reasonably clean, with standard accessories for assessment.
• 7.4 Inspection: Würth technicians will assess whether the failure is a manufacturing defect and whether the air system requirements in Section 4 were met. Evidence (e.g., rust, scoring, blown seals) will be recorded.
• 7.5 Outcome: You will receive a written approval or rejection with reasons.
• 7.6 Turnaround: Times vary; reasonable efforts will be made to expedite.
• 7.7 Costs: Approved claims may have reasonable inbound shipping covered at Würth’s discretion; rejected claims may incur assessment/transport costs.

Plain language: Log a claim with proof and the tool; we inspect and confirm. Approved claims: repair or replacement.

8. Specific Notes: Air Supply, Lubrication & Accessories

• FRL is mandatory for warranty validity. Maintain filter elements, set regulator to rated tool pressure at the tool under flow, and keep the lubricator filled and correctly adjusted.
• If no inline oiler is used, oil the tool daily via the air inlet (correct pneumatic tool oil only).
• Drain compressors daily (fit auto drains where possible) and purge receivers/lines to remove condensate.
• Use appropriate hose ID and avoid long runs that starve airflow; keep couplings sealed and free from leaks.
• Use correct accessories rated for tool RPM and keep guards fitted where required.

9. User Responsibilities (Clarity to Prevent Misuse)

• Operate within rated pressure and duty cycle; do not force the tool.
• Ensure clean, dry, lubricated air; maintain the FRL and compressor.
• Oil daily and after extended use; store tools dry.
• Use correct accessories and keep exhaust/intake ports clear.
• Do not open, alter, or repair the tool yourself.
• Keep proof of purchase and serial labels intact.

10. Limitation of Liability

To the fullest extent permitted by law:

• Würth South Africa’s liability under this warranty is limited to repair or replacement of the tool.
• Würth is not liable for indirect, incidental, or consequential damages (including downtime or loss of profits).
• Nothing here limits rights that cannot legally be excluded under applicable consumer protection laws.

11. Interaction with Consumer Rights (CPA)

This warranty operates in addition to non excludable statutory rights under the Consumer Protection Act, 2008 (CPA):

• Within 6 months of delivery, if goods fail to meet CPA Section 55 standards (safe, good quality, fit for purpose, durable), the consumer may return the goods at the supplier’s risk and expense and choose a repair, replacement, or refund.
• If a repair fails, or a new defect appears within 3 months of that repair, the consumer may require a replacement or refund.
• Store policies cannot override these rights.
• (For the full, plain language CPA notice, see the CPA Consumer Notice page used across your warranty pack.)

12. Evidence and Assessment Standards

Technicians look for objective indicators including (non exhaustive):

• Dry running / no lubrication: scuffed/scored rotor and cylinder; worn/broken vanes; heat discolouration; burnt dry odour with oil absence.
• Water contamination: rust on internal parts; moisture residue; corrosion pitting on vanes/rotor/hammer parts.
• Over pressure, blown shaft seals; cracked housings; fractured hammer/impact components; premature bearing damage.
• Dirty/contaminated air: particulate scoring; debris in valve stack; oil emulsified with water.
• Impact/abuse: smashed casings, bent anvils, thread pull out; tool marks consistent with drops or incorrect coupler tightening.
• Tampering: broken tamper seals; non original parts; tool opened by non authorised person.

13. Grey Imports, Counterfeits, and Altered Products

Products not purchased through Würth South Africa or authorised resellers, counterfeit items, or tools with altered/removed serials are not covered. Proof of origin may be requested.

14. Professional/Commercial Use

Pneumatic tools are commonly used professionally. Warranty requires correct setup and maintenance (Sections 4 & 8). Failures caused by insufficient air treatment, over pressure, starvation, or lack of lubrication are not covered.

15. Data Protection and Records

Personal information collected for warranty processing is used solely for claim handling, service quality, and compliance, stored according to applicable data protection requirements.

16. Governing Law and Dispute Resolution

This warranty is governed by the laws of the Republic of South Africa. Disputes may be addressed through Würth’s internal resolution process and, if necessary, through competent South African courts or relevant consumer dispute resolution forums.

17. Severability

If any provision is unenforceable, the remaining provisions remain in full force and effect.

18. Modifications and Publication

Würth South Africa may update these terms. The version applicable to a tool is the version in effect at the time of purchase, unless a later version is expressly applied in writing.